Refund policy
At No Sleep Nation, we aim to provide high-quality products and excellent customer service.
Please read our refund policy carefully before making a purchase.
Change of Mind
We do not offer refunds for change of mind, incorrect selection, or sizing issues. Please ensure you check product descriptions carefully before purchasing.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return (e.g. opened fragrances, worn products).
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the item
Photos of the packaging
Once reviewed, we may offer:
A replacement (if available)
Store credit
Or a refund (if required under NZ consumer law)
Refund Processing
Approved refunds will be processed back to the original payment method.
Please allow 3–7 business days for processing once approved.